We have compiled a list of the questions we hear from our customers most frequently. If you don’t see your question here, please Contact Us.
What is the battery life of the 235 and 245?
Approximately 100 dispenses per day for 2 years, or approximately 75,000 dispenses.
Do the 235 and 245 come with batteries?
They do not. Batteries add significant weight, as well as cost and handling. We can work with you to include batteries if your particular application requires this.
Can you put our logo on your product?
Yes, we can customize nearly all of our products with your logo. In appropriate minimum quantity, with applicable costs and adjustment in lead time. See the Pad Printing page for more details!
If you are considering a BluStorm Hand Dryer, we also offer custom vinyl wraps that would offer complete customization on your hand dryers.
Are your products ADA-compliant?
Some are, some are not; depending on how they are mounted and installed. Inquire about a specific dispenser for more details. ADA compliant products on our website are indicated by a 
icon.
How much is shipping?
Shipping costs can vary depending on the actual product. Palmer Fixture offers prepaid freight for orders at $2,000 for qualified customers. Please Contact Us for more details or shipping quotes.
Where is your shipping facility?
Our product ships from Green Bay, WI.
How do I get sell sheets and catalogs?
You can access all current sell sheets and catalogs, as well as product images, by accessing our online WebKit. You can also download individual product images by visiting the product page of the particular product you are looking for. If there is something you need, but can not locate, please Contact Us.
Do you handle international orders?
Yes, we do ship internationally in most cases. If you are in Mexico, we ask that you please contact our Palmer Fixture Mexico location.
What is the broken case fee? When does it apply?
A broken case fee is applied when you order a quantity less than the ‘case pack’ quantity. The Case Pack quantities are on your price list.
How do I get pricing?
Pricing is only available to approved Distributors, as we currently do not sell product to end users. Please contact our business development team for pricing information.
I'm having problems with my dispenser or hand dryer, what should I do?
First, check out our Troubleshooting page. If your problem is not addressed there, please call us at 1.800.558.8678.
Are cords available to plug your hand dryers into a standard 110V outlet?
Yes, cords are available and installed at an additional cost. Contact our business development team to learn more.